✦ Free worldwide shipping on orders over $120✦ 30-day happy-pet returns✦ Secure checkout✦ Designed for small cats & dogs✦ Free worldwide shipping on orders over $120✦ 30-day happy-pet returns✦ Secure checkout✦ Designed for small cats & dogs
FURCVAPet comfort, elevated
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30-day returns

Returns & Refunds

If something isn't quite right for you or your pet, you have 30 days from delivery to return it.

  1. 01

    Get in touch

    Email support@furcova.com with your order number and reason for return.

  2. 02

    Receive instructions

    We'll reply within 24 hours with your return address and next steps.

  3. 03

    Send it back

    Pack the item securely in its original packaging and send it with tracking.

  4. 04

    Refund issued

    Once inspected, your refund is issued to your original payment method within 5–10 business days.

Eligibility

Items must be unused, unwashed, free of pet hair and in their original packaging with all accessories (straps, leash). For hygiene reasons, worn or used items can't be accepted.

Exchanges

Need a different size? Email us and we'll arrange an exchange, subject to availability.

Faulty or damaged items

If your item arrives damaged or faulty, contact us within 7 days of delivery with photos. We'll send a replacement or full refund at no cost to you.

Return shipping

Return shipping costs are the customer's responsibility unless the item is faulty or we sent the wrong item. Original shipping fees are non-refundable.